Privacy Policy
Artificial Ventures Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Post
FAO – Data Protection Officer,
Artificial Ventures Ltd,
36 Radical Ride, Finchampstead,
WOKINGHAM, Berkshire, RG40 4UH, GB
Email
[email protected]
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Website and app user journey information
- Records of consent, where appropriate
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access: You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, meaning you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure: You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing: You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.
Our Lawful Bases for Collection and Use
Providing services and goods:
- Consent: We have your permission after providing relevant information. You may withdraw consent anytime.
- Contract: The information is required for contracts.
- Legal obligation: Necessary for legal compliance.
Service updates or marketing:
- Consent: You may withdraw consent anytime.
- Contract: Necessary for contracts.
- Legal obligation: Required for compliance.
Where We Get Personal Information From
How Long We Keep Information
We retain your personal information for the duration necessary to fulfil our agreement with you, provide requested services, or for compliance with laws, regulations, or legal authorities. This includes audit, security, fraud prevention, or safeguarding Artificial Ventures’ legal rights. Retention periods may differ based on:
- Contractual or legal obligations
- Specific statutory retention periods
- Agreement to a longer retention period
- Original expectations during data collection
Who We Share Information With
We may share information with:
- Suppliers and service providers
How to Complain
If you have concerns about our use of your data, you can complain to us using the contact details provided. If unresolved, you may complain to the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
Last Updated
11 November 2024